Shipping Policy

At Painting Hour, we strive to ensure your paint by number kits reach you in perfect condition and in a timely manner. Please review our shipping policy below:

Order Processing Time:

• We typically process orders within 2-5 business days.
• Processing time begins from the date of your order confirmation.
• During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time:

• Once your order is processed and shipped, the estimated delivery time is 7-15 business days.
• Please note that this is an estimate and actual delivery times may vary depending on your location and other factors beyond our control.

Shipping Methods:

• We use reliable courier services to ensure the safe delivery of your paint by number kits.
• Tracking information will be provided via email once your order has been shipped.

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and the weight of your order.
• We offer free shipping on orders over 70$.

Order Tracking:

• You can track your order using the tracking number provided in your shipping confirmation email.
• If you haven't received your tracking information within 5 business days of your order, please contact our customer service team.

Delivery Issues:

• If you experience any issues with your delivery, please contact us within 48 hours of the expected delivery date.
• We are not responsible for lost or stolen packages confirmed to be delivered by the courier.

Address Accuracy:

• Please ensure your shipping address is correct at the time of purchase.
• We cannot be held responsible for orders shipped to incorrect addresses provided by customers.

For any questions or concerns about our shipping policy, please contact our customer service team at support@paintinghour.com.